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I lost my connection during my Personal Color Viewer
2.0 download. How do I get back to download the software again? |
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When you purchase the Personal Color Viewer 2.0
software two email messages are sent to you. One is from the credit card
processing company and one is from ei software. Within the ei software email is
a link to a download site. This link is specific to your purchase and will only
work for a limited time.
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What is the price of Personal Color Viewer 2.0 and how
does it ship if I order the CD version? |
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The Personal Color Viewer 2.0 download version is
$10.00. If you select to order the software on CD the cost is $14.95 including
shipping and handling. CDs are sent via first-class mail and are shipped every
two to three days.
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Is Personal Color Viewer 2.0 available for the
Macintosh? |
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Yes! The Personal Color Viewer 2.0
software is compatible with the following operating systems: Macintosh OS X
operating system (QuickTime 6.4 or higher required) - or - Microsoft®
Windows® 98, 2000, ME, or XP.
Click here for more detailed system requirements.
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Where do I find the serial number for my copy of Personal Color Viewer? |
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If you purchased the CD, the serial number is printed
on the back of the CD jewel case. You will need the serial number the first
time you run Personal Color Viewer. If you purchased the download version, an
email was sent with your serial number to the email address you provided.
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Personal Color Viewer cannot open my image file. Why? |
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Personal Color Viewer currently supports JPEG, and
bitmap files. If your image file is not in one of these formats, you will not
be able to open the file using Personal Color Viewer. You can, however, convert
your file into a format that Personal Color Viewer supports.
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Are digital pictures of houses supplied with Personal Color Viewer? |
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Yes. There are digital images in the Sample Images
folder. When you open the software, select "Choose a photo" to get
started. These are houses you can use to practice painting and selecting
colors.
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Can I open a picture of a house that I painted in Personal Color Viewer in other software applications? |
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Yes. The Export commands let you save houses in the
common JPEG format for use in other applications.
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Will my computer work with Personal Color Viewer 2.0? |
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If your computer can run Windows 98, 2000, or XP - or
- Macintosh OS X operating system, it can run Personal Color Viewer 2.0.
Performance improves with more RAM, increased processor speed, and faster and
larger hard drives. It is also recommended that the computer support 24-bit
color.
Click here for more detailed system requirements.
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If I have a previous version of Personal Color Viewer,
will this replace it? |
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No. Personal Color Viewer 2.0 is not an upgrade, but
rather a new program that will install in addition to previous versions.
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I previously purchased Personal Color Viewer - can I
get the 2.0 version for free? |
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No. Personal Color Viewer 2.0 is not an upgrade, but
rather a new program with new features.
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Can I use projects from an older version in the 2.0
version? |
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Yes. The first time you open Personal Color Viewer
2.0, you are asked if you want to import projects and favorites from the
previous version.
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On the Macintosh, I receive an "Application has lost contact with Visualizer on: SetApplicationFolder"
error |
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This issue has been resolved in the latest patch for the Macintosh. Click here to find more information
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On the Macintosh, when I try to open my digital photos I get an "Error while opening project" problem, once I click OK the program shuts down
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This issue has been resolved in the latest patch for the Macintosh. Click here to find more information
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On the Macintosh, when I click "Start a new project with one of your digital photos" and then click cancel on the open dialog, Personal Color Viewer goes
to a blank state
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This issue has been resolved in the latest patch for the Macintosh. Click here to find more information
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